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Q4 Happiness Score™ Report On-demand Webinar

How Experience Differs Between Internal and External Service Desks

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In this special edition of Happiness Score™ Report, we have carried out an additional research report with our customers, to investigate how employee experience differs between Internal and External (Outsourced) Service Desks.


What you can learn from this webinar:

  • What has been the most significant changes compared to the previous Report?
  • How much happier and more productive internal service desk end-users are, compared to outsourced service-desk end-user/customers.
  • Why internal service desks have more satisfied end-users?
  • Why are outsourced Service Providers faster than internal service desks at improving results?
  • What are the main ways of working that make end-users happier?

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