How Experience Differs Between Internal and External Service Desks
In this special edition of Happiness Score™ Report, we have carried out an additional research report with our customers, to investigate how employee experience differs between Internal and External (Outsourced) Service Desks.
What you can learn from this webinar:
What has been the most significant changes compared to the previous Report?
How much happier and more productive internal service desk end-users are, compared to outsourced service-desk end-user/customers.
Why internal service desks have more satisfied end-users?
Why are outsourced Service Providers faster than internal service desks at improving results?
What are the main ways of working that make end-users happier?