IT Support Profiles

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What are HappySignals IT Support Profiles and what are they used for?

Sami Kallio and Pasi Nikkanen discuss about IT Support Profiles and how to use them. Watch it and download the full ebook using the form below.


Each profile is unique

HappySignals IT Behavioural Profiles, Personas for IT Service Desk

Employee profiles are used to identify how to provide good service to different types of people in your organisation. We have created these profiles in employee interviews with multiple organisations.  Each profile has it’s own unique characteristics.

Download this eBook now and learn everything you need to know about understanding your customers better and deliver a service that genuinely supports their needs.

What’s inside?
  • Learn how to profile and prioritise the specific needs of different IT users
  • Discover how the expectations of IT change across different customer types
  • Get the data you need to make better decisions on service experience in your business

Download: IT Support Profiles eBook

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