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Digital Empathy, by Marco Gianotten

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Digital Empathy - When Tech Meets Touch

Due to our collaboration with Giarte, we are happy to give you a free copy of Marco Gianotten's e-book.

Marco Gianotten, CEO of Giarte and author, wrote this book to create a first stepping stone towards experience level agreements (XLAs)

In this e-book you will find different tools for measurements, practices and ways to improve IT experience.

Topics covered:

  • Digital Empathy - why there is no getting away from it
  • Heading towards an IT crisis?
  • The ingredients of IT - new style
  • Experience first with the XLA






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